Case Study:
Academic Affairs, Canadian University
Working with the Provost's office at a leading university in Calgary, I supported the editing of their new Collective Agreement. My role involved formatting a brand new document from scratch, managing tracked changes, ensuring consistency across 200 pages, and coordinating revisions with leadership to deliver a finalized document.
Scope of Work
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Rebuilt the full Collective Agreement from the ground up, correcting formatting inconsistencies across 200 pages
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Designed a clear, professional structure with multiple sections, sub-sections, and complex list hierarchies
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Applied advanced Microsoft Word expertise to ensure formatting compatibility across different operating systems.
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Managed tracked changes and edits from multiple contributors while preserving document integrity.
Highlights​
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Maintained a collaborative communication style that kept the process clear, efficient, and professional.
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Standardized language and formatting to make the agreement easier to navigate and reference.
Results​
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Produced and delivered the full rebuild of a large, complex document within a three-week timeline.
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Strengthened MRU’s ability to manage future updates without losing formatting consistency.
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Provided guidance and training so leadership could manage revisions confidently over the long term.
Read the Collective Agreement
A Collective Agreement is a formal document outlining the negotiated terms and conditions of employment for faculty and staff. All universities publish one online.
This version was rebuilt and formatted to be accurate, well-structured, and easy to navigate. The full document can be viewed below.
"Heather helped our organization rebuild a large and complex document that was riddled with formatting inconsistencies and other structural challenges. The document features multiple sections, sub-sections, and several levels of ordered and unordered lists. This work required an advanced knowledge of Microsoft Word, including an understanding of formatting compatibility across operating systems.
Heather expertly rebuilt the document and provided guidance and training for managing revisions over the long-term.
What stood out to us was her persistence in finding solutions to some tricky technical issues that we encountered.
She was thoughtful, attentive, and detail-oriented, and demonstrated a high level of professionalism and expertise in her field.
We are grateful for her commitment to completing this project on time. Thank you, Heather! (From the whole team)"
- Linda, Director, Office of the Provost